Oracle Intelligent Bots provides a more natural conversational user interface through Facebook Messenger, Slack, WeChat and Kik using text or popular voice assistants like Amazon Alexa and Apple Siri, to your enterprise systems.

• Conversational Flow and Context Chatbots which focuses on intent, context and AI to maintain a more natural conversation with minimum or nil repetition of intents and context
• QnA Bots for answering frequently asked questions
• Instant Apps can be incorporated in Chatbots to display structured information such as forms, charts, maps, signature capture and images.
• Live Agent Handover can be configured to hand over the conversation to a human agent
• Integrate Chatbots with Enterprise using existing APIs or by adding new APIs

Features of Chatbots

• Communicates through text or voice
• Communicates with ERP, CRM, HRM, MES and IIoT to display requested information and also allows to take desired action
• Uses Messenger or webchat on Desktop, tablet or mobile devices to access bot
• Displays data sheets, manuals, maps, images from your server
• Integrates with your existing ecommerce website and makes sales
• Allows clients to make / alter / cancel appointments
• Allows clients to pay and transfer funds
• The Chatbot works like a personal assistant which learns your intent and context by analysing the words you input and the language you have chosen so that with minimum instructions, you get what you want
• Chatbot is accessible by clients 24/7