Chatbot and AI

Chatbot and AI – Case – 1
Oracle Chatbot allows clients to communicate through Facebook Messenger to ask FAQ, make, alter or cancel appointments with preferred personnel. The Chatbot in-turn communicates with existing backend systems through Rest API and HTTP requests to achieve requested tasks in real time from round the clock. The Chatbot is powered by NLP and AI engines which means, it can quickly identify the client and offer options and answers which is more relevant to that person. The NLP feature will allow clients to make queries in any language and get reply in the same language automatically.

Chatbot and AI – Case -2
Chatbot is used in Plastic Manufacturing Industry to carryout the following functions

1. Multiple clients can make enquiries round the clock and they are promptly served simultaneously
2. Staff can clock in and clock out at work
3. Authorised persons can query staff attendance
4. Contractors can log in their daily hours of operation
5. Employees can query on hours worked and available earned leave
6. Nominated persons can receive Alarm messages
7. Authorised personnel can query information from PLC / SCADA / ERP / CRM / MES 24/7
8. Can access Manuals / Datasheets / Images on mobile devices, tablet or web browsers
9. Employees can access FAQ including Who, Where, What, How and When

Berry Plastics

Designed Chatbot on Oracle Cloud Platform and integrate with company ERP system and Plant Control Systems.