summary Chatbot and AI

Chatbot and AI – Case – 1

Oracle Chatbot allows clients to communicate through Facebook Messenger to ask FAQ, make, alter or cancel appointments with preferred doctors. The Chatbot in-terns communicate with existing backend systems through Rest API and HTTP requests to achieve requested tasks in real time from round the clock. The Chatbot is powered by AI which means, it can quickly identify the client and offer options and answers which is more relevant to that person. The NLU feature will allow clients to make queries in any language and get reply in the same language automatically.

Chatbot and AI – Case -2

Chatbot is used in Plastic Manufacturing Industry to carryout the following functions

1. Multiple clients make enquiries round the clock and they are promptly served simultaneously
2. Staff clock in and clock out at work
3. Authorised persons can make query on staff attendance
4. Contactors can log their hours worked information everyday
5. Employees can query on hours worked and available earned leave
6. Nominated persons will receive Alarm messages
7. Query information from PLC / SCADA / ERP / CRM / MES 24/7 by authorised personnel
8. Access and view reports
9. Instantly access Manuals / Datasheets / Images on mobile devices, tablet or web browsers
10. Employees can access FAQ including Who, Where, What, How and When